Help with other questions

Q: How do I forget my member name and password?

A: Pro can choose to retrieve the password, if you do not remember the user name or problems in retrieval, you can contact customer service. When contacting customer service, you need to provide any 2 of the 5 items in your registered email/your recipient name/your cell phone number/time of order/used shipping address.

Q: When registering for membership, why is the password always prompted twice different?

A: If you encounter two different passwords when registering, don't worry about it, just ignore it. After filling out the other options, click on the registration can be. If the pro browser prompts that the password is not the same twice because the browser needs to be upgraded, you remember to upgrade your browser Oh!

After Sales Service Help

Q: How do I forget my member name and password?

A: Pro can choose to retrieve the password, if you do not remember the user name or problems in retrieval, you can contact customer service. When contacting customer service, you need to provide any 2 of the 5 items in your registered email/your recipient name/your cell phone number/time of order/used shipping address.

Q: When registering for membership, why is the password always prompted twice different?

A: If you encounter two different passwords when registering, don't worry about it, just ignore it. After filling out the other options, click on the registration can be. If the pro browser prompts that the password is not the same twice because the browser needs to be upgraded, you remember to upgrade your browser Oh!

Purchase Help

Q: How do I purchase items from the website?

A：You just add it to the shopping cart and shoot it. Note that you have to log in as a member and then add the shopping cart.

Q：After adding the product to the shopping cart, is the product already reserved by me?

A: All goods are only booked in the real sense after successful payment. Generally, if you have not received your payment for more than 3 days after placing an order, our customer service will text you, and for more than 6 days, your order will be automatically cancelled. So Island is here to remind all the parents, if you want to order a particular item, please add the item to the shopping cart and settle the bill immediately Oh.

Q: Why can't I add my shopping cart?

A: This is due to browser cache problems, please close the entire browser, and then reopen, everything is normal:) If still not, you can clean up the browser cookies (click the upper right corner of the browser settings or Tools - Internet Options - in the delete temporary files, history, cookies) ...... under click delete - OK), close and reopen the browser.

Q: Please ask if a product is in stock?

A: Please click on the pro to open the product you want to consult, in the details of the product picture to the right of the inventory display . If the display is out of stock, it is sold out of stock. Temporarily unable to buy oh.