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All transactions are protected by privacy and security measures, paying on has never been easier.
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All payments are protected on our platform. We use SSL protocol to encrypt all transactions, and we are PCI DSS compliant to ensure your data is secure. Your personal information is guaranteed to be kept safe and confidential.
Buyer protection
Through Trade Assurance's refund policy, you're protected in case the supplier fails to ship on time or does not meet the agreed-upon quality or product requirements. This allows you to buy with confidence.
24/7 customer support
Our AI virtual assistant provides real-time help for questions you may have before and after paying. For more complex concerns, our customer service team is ready to provide you with prompt support.
Q:How do I pay for my trade assurance order ?
Q:Why was my payment not received after I paid ?
Q:Why cannot I pay for my Trade Assurance order ?
Step 1 Go to Orders > All Orders, find the order you want to pay;
Step 2 Click “Send initial payment” or “Make payment” on the order details page to checkout;
Step 3 Choose your prefer payment method, click 'Pay Now'
Step 4 Check the payment result. generally processes payments within 3 working days once an agreement has been reached. The time it takes for the payment to reach your account depends on your payment method.
Please check in the first which payment method you used for your Trade Assurance order.
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